How long does delivery take?
Delivery times vary depending on your location. Most orders are delivered within
[insert delivery timeframe, e.g., 2–5 business days].
You will receive tracking information once your order is shipped.
How can I track my order?
After your order is shipped, you will receive an email or SMS with your tracking number.
You can use that number to track your order through our delivery partner’s website.
Do you offer returns or exchanges?
Yes. We accept returns and exchanges within [insert number of days] days of delivery,
as long as the item is unused, in original condition, and includes all packaging.
Please review our Refund Policy for full details.
How do I request a return?
Contact our support team at [insert email] with your order number and reason for return.
We will provide full instructions for sending the item back.
What payment methods do you accept?
We accept major payment methods including credit/debit cards, online payment gateways,
and cash on delivery (if available in your area).
What should I do if I receive a damaged or incorrect item?
Please contact us within [insert time, e.g., 48 hours] of receiving your order.
Send clear photos of the item and packaging so we can assist you with a replacement or refund.
Can I cancel my order?
Orders can be cancelled within [insert time, e.g., 2 hours] of placing them,
as long as they have not been processed or shipped.
Once shipped, cancellations are no longer possible.
Do you ship internationally?
At the moment, we ship to [insert countries you ship to].
If international shipping is available, additional fees and delivery time may apply.
Will items that are out of stock return?
Yes. Popular items are often restocked. You can subscribe to our newsletter or follow us on social media
to get notified when products are available again.
How can I contact customer support?
You can reach us anytime through email at [insert email]
or via our contact page on the website.
We aim to reply within [insert timeframe, e.g., 24 hours].